This is a very revealing 21st Century insight into the difference between customer service – expected and customer service – exceptional. And how to achieve it. A major thought - provoking keynote presentation for all size of business. Highly relevant and highly topical.
Here is a thought provoking presentation that suggests customer loyalty as we recognise it today is finished – long live customer loyalty. This new presentation proposes a new customer loyalty model. A strategy designed for the 21st Century and one that focuses on the ‘Return on Relationship’ (ROR) rather than ‘transactional value’
This highly informative and inspirational presentation uses plenty of examples and case studies to look at the many successful ways businesses dare to be different. We have searched out the best of 'best practise' in a number of fields, identified what it takes to keep customers and re-written the customer loyalty rules.
● What a difference the Internet makes
● Why the traditional way of measuring customer satisfaction is
dead
● Why there is no such thing as customer loyalty
● The 3 ways of achieving success – how to choose the winner
● 5 steps to success – a definitive guide
● The new customer loyalty model – unveiled. An 8-point plan for
achieving customer service – exceptional
● The main reason why clients migrate to a competitor
Fit for Business
Business Link Yorkshire
'Dear David
As an expert in customer care we are delighted to invite you as our keynote speaker to this year’s regional business seminar. We feel your contribution is vital in delivering quality accurate information to our audience.
We are writing to say a big thank you for your contribution to the customer care seminar at yesterdays ‘fit for business’ event. The event was a great success and your contribution much appreciated'
